Word of mouth recommendations. Your referrals make a difference

 

Recommendations are the most powerful form of marketing, so we want to give our clients a positive experience to talk about. You can do it too. Provide amazing service, build a rapport and respond to complaints quickly and honestly and you'll be sure to make your customers your biggest advocates. Whether it’s a review on Google, sharing a link on Facebook or Twitter, or offering a reward for successful referrals, ask customers for reviews and make it easy for them to share their experience. Personal referrals are gold so don't be shy about asking for them. 

 

If you want to drive lots of positive referrals to your business you need to do only FIVE things:

 

1.  Show up on time

2.  Do what you say you will do

3.  Finish what you start

4.  Say “Please” and “Thank You”

5.  Give a little more than expected

 

When you consistently do these five things for every customer, every time…you would need to invest in a dump truck to bring your cash deposits to the bank. 

 

'Just five things…it is so awesomely simple, but incredibly powerful.'

 

So I challenge you to take a good, hard, honest look at your business and see how well you truly deliver these five things…consistently.  I promise you that if you work hard in improving each of these five areas, you will look up and in several months your business will be doing dramatically better, your customers will be much happier, you will have lots of new customers, and you will be making much, much more money.